Background

Patient satisfaction has become an important indicator of healthcare quality and hospital performance. In elective surgical procedures, satisfaction reflects not only clinical outcomes but also patient experiences throughout the perioperative journey. Understanding the determinants of patient satisfaction can assist healthcare providers in improving care quality and patient-centered services.

Objective

To evaluate patient satisfaction following elective surgical procedures and identify factors associated with positive and negative patient experiences.

Methods

A multicenter cross-sectional study was conducted among 1,200 patients who underwent elective surgical procedures. Data regarding demographic characteristics, perioperative experiences, communication quality, pain management, hospital environment, and postoperative outcomes were collected using standardized patient satisfaction questionnaires. Statistical analyses were performed to identify determinants of satisfaction.

Results

Overall patient satisfaction was high, with 84.3% of participants reporting positive surgical experiences. Effective communication, adequate pain management, shorter waiting times, positive staff interactions, and successful clinical outcomes were significantly associated with higher satisfaction scores.

Conclusion

Patient satisfaction following elective surgery is influenced by both clinical and non-clinical factors. Healthcare institutions should prioritize communication, perioperative support, pain control, and patient-centered care to enhance overall patient experiences and healthcare quality.